Management and Cultural Implications of Customer Satisfaction Differences for Help Desks in South America
Making Decisions with Multiple Attributes: A Case in Sustainability Planning

Making Decisions with Multiple Attributes: A Case in Sustainability Planning

Decisions involving issues of sustainability tend to include an array of objective attributes along with highly subjective value judgments. Managers must find a way to factor qualitative attributes such as environmental, social, and ethical impact into the decision-making process.