Introduction Value for Money (VfM) analysis helps governments decide whether it is more cost-effective to do a project through traditional procurement, or through PPPs. State government financial departments, project teams, and senior management can run this type of simplified VfM analysis with the help of a few consultants in order to select the ideal type … Continued
Management and Cultural Implications of Customer Satisfaction Differences for Help Desks in South America
This study examines measures of customer satisfaction is six countries within South America: Argentina, Brazil, Chile, Colombia, Peru, and Venezuela over the five-year period 2013 through 2017.
Consultants can add value by identifying, educating, facilitating, and guiding involvement of key decision makers and stakeholders through competent social dialogue
Too often the ability of the community of disabled persons to constructively contribute to society and the recognition of their need to do so is overlooked.
This article proposes a model for examining and revitalizing identity attributes as needed to support organizational turnaround and avoid organizational death.
Hollywood’s adoption of the new has been slow and rarely strategic. Nevertheless, entertainment has not only survived disruptive technologies, but also benefited.
The process used to gather information in making decisions can be as important as the decisions. Do you rely more on sophisticated analytics or intuition?
The civilian or commercial drone market in the United States is just beginning to emerge, which puts U.S. businesses behind businesses in other countries.
Using the 2008 recession, we will look at how leaders have handled economic, environmental, and organizational responsibility and sustainability during chaos.
John C. Waddell shepherded Arrow Electronics through a major crisis after the tragic loss of the company’s top executives…lessons in leadership, strategy, and HR.
A tax inversion happens when a firm relocates its headquarters to another country and declares that country as its domicile for the foreign country’s lower tax rate.
Spiritual wisdom like mindfulness coexists in unconventional ways with traditional business models resulting in positive outcomes for the organization.
An implicit challenge is to coordinate the efforts of groups with different interests to realize expected gains. This means that acquisitions quickly go from numbers to considering the impacts on people, as achieving synergy requires clear communication of the implications of an acquisition to those impacted.
Decisions involving issues of sustainability tend to include an array of objective attributes along with highly subjective value judgments. Managers must find a way to factor qualitative attributes such as environmental, social, and ethical impact into the decision-making process.
Management in a connected, interdependent, and information intensive world requires new thinking and innovative approaches. The increasing interdependence and complexity of organizations and institutions call for transorganizational thinking.