With a few notable exceptions, CTs in the past were relatively harmless. With a nation-wide pandemic and deeply-divided population, the CTs can, in fact, be deadly.
A person is much more likely to deliver superb results if their motivation comes from within than they would if they picked a career based on external markers, such as money or status
When do narcissistic tendencies help to deliver strong success, and when do these characteristics endanger companies? This study explores this question and examines what companies can do to maximize the benefits and mitigate the risks associated with a narcissistic CEO.
The global COVID-19 pandemic has created the greatest financial crisis since the Great Depression. Despite the challenges of today’s unprecedented times, there are, nonetheless, strategic principles that merit thoughtful consideration in solving today’s unprecedented problems.
Companies should leverage new cost savings, optimize critical assets, and be purposeful with building or sustaining their company culture in a digitally distributed environment, while taking into consideration the human factor more than ever before.
Readers are promised four proven techniques to create enduring value when implementing change. When applied, leaders can make a difference in more productive change efforts.
This case study provides a tool and methodologies used to assist public accounting firms and other financial and managerial consultants in assessing their strengths, weaknesses and GAPs for delivering quality consulting and client service that their clients seek.
Management and Cultural Implications of Customer Satisfaction Differences for Help Desks in South America
This study examines measures of customer satisfaction is six countries within South America: Argentina, Brazil, Chile, Colombia, Peru, and Venezuela over the five-year period 2013 through 2017.
In this article, the author clarifies the differences between those problems that can be solved—Tame Problems—and those that cannot—Wicked ones—and spells out the both the implications of these, and what can be done to deal with them.
Today’s consumers are subject to social pressure to support brands that are aligned with their personal values. When firms do not conform to their customer’s values, they often find themselves the target of boycotts. Managing in the age of boycotts is something firms need to pay attention to and understand how to manage.
Growing interest in mentoring programs is largely due to the benefits mentoring provides to participants and their organizations. Mentoring can offer significant benefits in corporate settings. In this paper, we outline a process for how your organization—large or small—can create a mentoring program that meets your unique needs.
In the 21st century, with changing demographics, technology, and socio-cultural dimensions—adaptation of established norms is paramount for the optimal success of organizations and their human capital. This article offers perspectives on the 40-hour workweek for both organizations and employees.
In today’s economy, employee retention is the number-one issue on many HR managers’ plate. Employee turnover is costing organizations billions of dollars each year in direct replacement costs. These staggering sums represent only some 30 percent of the total costs associated with turnover.
Both transformational and transformative leadership address the moral obligation of leaders to be totally committed to followers’ best interests—a commitment which is the very essence of genuine love.