What criteria should tech managers use to evaluate the ROI for new technology? Recent research by the Delphi Group and others indicates that reduced cycle time, or faster value-chain integration, and increased customer retention are the key metrics. Decreased cycle time provides a hard metric for assessing how technology increases an organization’s ability to deliver … Continued
Information Management/Technology (IT)
Portals promise to create significant and sustainable competitive advantages for early adopters.
With the gloss totally off the economy, inquiring minds want to know what might happen next – and whether e-business is down and out.
Customer relationship management (CRM) is becoming the buzz in the halls of marketing today.
COPE Model can help to choose the portal that’s right for you.
The key to managing information and knowledge on the Internet is understanding and effectively using search engines.
It took radio 30 years, from 1922 to 1952, to reach 50 million users. Television required 13 years to do the same thing. Cable television became available in 1974 and achieved this goal in 10 years. It took the Internet approximately five years to reach an estimated 100 million users (Source: Harris Interactive) and revolutionize … Continued
Traditional business thinking can be an obstacle to success in cyberspace.
Learn how to deliver information, gather information, and ask for a decision.
The rapid growth of electronic commerce has led to increased interest and debate on whether, and how, e-commerce should be taxed.
Today’s information systems must add value to the organization through the creation, capture, distribution, application, and leveraging of knowledge.
Background information on the issues involved in electronic commerce and a discussion of the three basic options available for consideration.
Professional education programs cannot escape the same dramatic shifts in infrastructure and process redesign experienced by industry and government in this emerging network era.
Should the EU conclude that America’s data protections are insufficient, there could be major repercussions for businesses on both sides.