Ten years of independent studies show the average rate of return on all large project implementations is negative. Why are so many companies making the same mistake?
Tamra Chandler , is the managing vice president of global solutions and people for Hitachi Consulting. Chandler is accountable for establishing and executing the company's global solution strategy. She has been involved in strategy execution and organizational improvement since 1990 and is considered a firm-wide expert in organizational change management and strategy execution.