The deployment of AI fits into the broader umbrella of cyber risk as part of enterprise risk identification and mitigation. It is essential for AI to address ethical issues such as data bias and to ensure AI is deployed to achieve the bottom-line and top-line goals.
2020 Volume 23 Issue 1
A look at how a large company strategically handles competitive rivalry in order to provide practitioners with important lessons of how to strategically thrive in a competitive environment.
Management and Cultural Implications of Customer Satisfaction Differences for Help Desks in South America
This study examines measures of customer satisfaction is six countries within South America: Argentina, Brazil, Chile, Colombia, Peru, and Venezuela over the five-year period 2013 through 2017.
Many B-schools have responded to COVID-19 by increasing their online presence as a stopgap measure in the short term and potentially a long-term solution to ongoing economic challenges. These actions may not be a complete solution to the problem.
2019 Volume 22 Issue 3
In this article, the author clarifies the differences between those problems that can be solved—Tame Problems—and those that cannot—Wicked ones—and spells out the both the implications of these, and what can be done to deal with them.
Today’s consumers are subject to social pressure to support brands that are aligned with their personal values. When firms do not conform to their customer’s values, they often find themselves the target of boycotts. Managing in the age of boycotts is something firms need to pay attention to and understand how to manage.
Growing interest in mentoring programs is largely due to the benefits mentoring provides to participants and their organizations. Mentoring can offer significant benefits in corporate settings. In this paper, we outline a process for how your organization—large or small—can create a mentoring program that meets your unique needs.
Drawing upon recent research, this article offers practical advice on two key elements of working in virtual settings: how to create and reinforce a trustworthy identity with people who do not know you well, and how you can overcome barriers to effective collaboration with physically distant others.
In the 21st century, with changing demographics, technology, and socio-cultural dimensions—adaptation of established norms is paramount for the optimal success of organizations and their human capital. This article offers perspectives on the 40-hour workweek for both organizations and employees.
One of the critical components of financial statements is the audit report. While audited financial statements are not perfect they should be “good enough” that the informed investor, having read the financial statements, has enough data to make knowledgeable decisions based on the firm’s history and its management’s handling of finances.
In today’s economy, employee retention is the number-one issue on many HR managers’ plate. Employee turnover is costing organizations billions of dollars each year in direct replacement costs. These staggering sums represent only some 30 percent of the total costs associated with turnover.