NBA Figure 1

Graziadio Business Review

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NBA Figure 1

Figure 1: NBA League Attendance 1952-2005

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Figure 1: NBA League Attendance 1952-2005

Source: http://www.kenn.com/sports/basketball/nba/nba_lg_attendance.html(no longer accessible)

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Graziadio Business Review

Graziadio Business Review is an online journal that delivers relevant business information and analysis for business, government, and non-profit managers. From accounting and finance to ethics and work/life balance, the Graziadio Business Review extends current business debates in new directions that you can use to advance your business and professional career.

Avoiding Bias and Identifying Risks when Deploying Artificial Intelligence

The deployment of AI fits into the broader umbrella of cyber risk as part of enterprise risk identification and mitigation. It is essential for AI to address ethical issues such as data bias and to ensure AI is deployed to achieve the bottom-line and top-line goals.

By Charla Griffy-Brown, PhD and Mark Chun, PhD

Ethics, Information Management/Technology (IT), Strategy

Disney vs. Comcast

A look at how a large company strategically handles competitive rivalry in order to provide practitioners with important lessons of how to strategically thrive in a competitive environment.

By Cody T. Havard, PhD

Economics, Global Business, Marketing, Strategy

Management and Cultural Implications of Customer Satisfaction Differences for Help Desks in South America

This study examines measures of customer satisfaction is six countries within South America: Argentina, Brazil, Chile, Colombia, Peru, and Venezuela over the five-year period 2013 through 2017.

By William Bleuel, PhD, John Robert "Bob" McQuaid Jr., PhD and Demosthenes Vardiabasis, PhD

Accounting / Finance / Investing, Decision Sciences, Information Management/Technology (IT), Management, Marketing, Operations Management, Uncategorized

Editorial: COVID-19 and the Future of Management Education

Many B-schools have responded to COVID-19 by increasing their online presence as a stopgap measure in the short term and potentially a long-term solution to ongoing economic challenges. These actions may not be a complete solution to the problem.

By Owen P. Hall, Jr., PE, PhD

Decision Sciences, Editorials, Information Management/Technology (IT), Strategy

Leadership is a Wicked Problem

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By Joseph C. Bentley, PhD

Leadership, Management, Organizational Behavior

Strategies for Managing in the Age of Boycotts

Today’s consumers are subject to social pressure to support brands that are aligned with their personal values. When firms do not conform to their customer’s values, they often find themselves the target of boycotts. Managing in the age of boycotts is something firms need to pay attention to and understand how to manage.

By Jim Salas, PhD, Doreen E. Shanahan, PhD and Gabriel Gonzalez, PhD

Management, Marketing, Organizational Behavior, Strategy

Management and Cultural Implications of Customer Satisfaction Differences for Help Desks in South America

This study examines measures of customer satisfaction is six countries within South America: Argentina, Brazil, Chile, Colombia, Peru, and Venezuela over the five-year period 2013 through 2017.

By William Bleuel, PhD, John Robert "Bob" McQuaid Jr., PhD and Demosthenes Vardiabasis, PhD

Accounting / Finance / Investing, Decision Sciences, Information Management/Technology (IT), Management, Marketing, Operations Management, Uncategorized

CSAT or CES: Does It Matter?

As the role of the customer becomes more and more important to the sustainability of the firm, effective allocation of resources will provide a significant advantage to customer service organizations.

By William Bleuel, PhD

Decision Sciences, Global Business, Management, Uncategorized