Archive for March, 2008

Ideas vs. Opportunities

This is a guest post by Tim Berry, GBR Editorial Review Board member and President of Palo Alto Software Ideas are a dime a dozen. Opportunities are much more important. An opportunity is an idea that’s passed the test of planning. It has potential. You can implement it. An opportunity has some of the following […]

March 31st, 2008 - By

What Price Neurotic Managers?

  Managers are critical resources for national and global economic and social prosperity. They play a significant role in setting direction, executing strategies, and creating success. Their styles, along with their other competencies, impact the productivity and well-being of their employees, peers, superiors, and consequently firms.     Our observations lead us to categorize four […]

March 24th, 2008 - By

Bring Happiness to Work!

This is a guest post by Charles D. Kerns, PhD, Associate Professor of Applied Behavioral Science If an organization does not perform and sustain performance it will decline over time and perhaps die. To sustain performance, a sufficient level of happiness needs to be introduced to an organization. Performance and happiness partner to help assure […]

March 17th, 2008 - By

Retaining Customers Part IV: Parting Comments 1n7r

This is the last of a series of four blogs devoted to the topic of customer retention. Read Part 1, Part 2 and Part 3. The key to competing for retention is to quantify and understand the connections between loyalty and profits. How to use measurements as tools to ensure integrity, accountability and decision-making relative […]

March 17th, 2008 - By

Our Ethics Mess

This is a guest post by Linnea B. McCord, JD, MBA, Associate Professor of Business Law We are only just beginning to comprehend how bad an ethics mess we’re in—but it’s likely to be a real doozy. Failing CEOs walk away with more than $100 million and Wall Street investment bankers pay themselves many billions […]

March 10th, 2008 - By

Will U. S. Airline Consolidation Help the Industry?

This is a guest post by Richard M. McCabe, PhD, supporting faculty in Strategy at the Graziadio School of Business and Management, Pepperdine University A recent Air Travel Consumer Report (February 2008) describes the continuing decline in service experienced by airline passengers in the United States. More than 24 percent of scheduled flights by U.S. […]

March 4th, 2008 - By