The ABC model offers a three-step process for providing and receiving feedback effectively.
This article provides guidance for improving performance by offering a clear and concrete “tool” for effective performance feedback.
To improve internal customer service, managers need to measure, give feedback, and continuously improve upon how employees serve each other.
Daniel P. Burnham, Chairman and CEO of the Raytheon Company, discusses 360-degree input as a means of setting realistic goals.
Does your organization have performance-based goals and rewards in place for every member?
Activity without direction or purpose is simply motion. No more. No less. Traditional job descriptions focus on activity. It is far better to throw out your activity-based job descriptions and replace them with performance profiles that focus on results – not activity. This call for performance profiling goes out to all organizations wanting to improve … Continued