Utilizing Business Service Management Concepts to Improve Healthcare Information Services
ITIL and BSM, and the adoption of BSM concepts in an IT department and a business service unit of a regional healthcare provider.
Tag: performance analysis
What Determines Which Businesses Win and Which Lose?
An interview with author Keith McFarland offers insight in business strategy and reveals why he is on the list of top business thinkers.
Managerial Leadership at Twelve O’Clock
The Linkage Research Model can mean the difference between floundering and knowing how to drive business results.
Calculating the Strategic Value of Customer Satisfaction
Treat the pursuit of customer satisfaction as you do any other profit-driven investment—that is, assess it in terms of its NPV and/or ROA.