The Spoiled American
An underlying shortcoming exists that prevents U.S. companies from globalizing— U.S. companies and the managers and executives who run them are spoiled.
Tag: global market
IT Outsourcing: China Grasps for the Lead
China, which plays a leading role in the outsourcing of manufacturing, is making strong headway in the information technology industry and may soon pose a major threat to India’s supremacy.
Customer Satisfaction Measurement
Forward-looking companies are finding value in directly measuring and tracking customer satisfaction (CS) as an important strategic success indicator.