CSAT or CES: Does It Matter?
As the role of the customer becomes more and more important to the sustainability of the firm, effective allocation of resources will provide a significant advantage to customer service organizations.
As the role of the customer becomes more and more important to the sustainability of the firm, effective allocation of resources will provide a significant advantage to customer service organizations.
A maniacal dedication to authentic purpose is what separates the strong from the weak in the competitive brand landscape.