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Journal Operations Management Page 2

Operations Management

Utilizing Business Service Management Concepts to Improve Healthcare Information Services

Utilizing Business Service Management Concepts to Improve Healthcare Information Services

ITIL and BSM, and the adoption of BSM concepts in an IT department and a business service unit of a regional healthcare provider.

By Matthew Hernandez, MS, Thomas Janicki, PhD and Bryan Reinicke, PhD
Operations Management
Three Ways Larger Monitors Can Improve Productivity

Three Ways Larger Monitors Can Improve Productivity

If computers are always getting faster, but people are not, how can we maximize employee productivity when it comes time to upgrade computer systems?

By Robert Ball, PhD
Operations Management
Best Practices for Headcount Reporting

Best Practices for Headcount Reporting

This article explores why headcount reporting problems exist and will likely worsen, especially for multinational companies, unless improved workforce planning frameworks are implemented.

By Donald M. Atwater, PhD and Brad Jorgensen, Dprof
Operations Management
The Death of Time and Distance

The Death of Time and Distance

This article discusses the current Supply chain management directions, strategies, and tactics, and how organizations can improve their processes.

By Devendra Mishra and Owen P. Hall, Jr., PE, PhD
Operations Management
The Last 100 Feet of the Supply Chain

The Last 100 Feet of the Supply Chain

Today, the battleground for maximization of supply chain performance depends largely on execution in the last 100 feet the distance between the receiving docks of a retail store and its customer checkout counters.

By Devendra Mishra
Operations Management
Organizational Design and Implementation

Organizational Design and Implementation

Authors share a procedure that frequently maximizes the effectiveness of an organizational change effort, which ultimately leads to a better organizational design.

By Diane Beakey, PhD, Kathleen Wells Webster and Jackie Rubin, PhD
Operations Management
Managing the Critical Role of the Warehouse Supervisor

Managing the Critical Role of the Warehouse Supervisor

This article describes the changing role of warehouse supervisors, their competencies, job requirements, and training needs, presenting five key takeaways.

By David McMahon, PhD, Jeffery Periatt, PhD, Jon Carr, PhD and Stephen A. LeMay, PhD
Operations Management
Employee Incentives

Employee Incentives

An overview of how to provide your employees (and yourself) financial benefits that will be significantly paid for as a deduction on your business tax return.

By Michael D. Kinsman, PhD, CPA and Robert Francisco, MBA
Operations Management
The Business Impact of Change Management

The Business Impact of Change Management

Ten years of independent studies show the average rate of return on all large project implementations is negative. Why are so many companies making the same mistake?

By Natalie Petouhoff, PhD, Tamra Chandler and Beth Montag-Schmaltz
Operations Management
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