Utilizing Business Service Management Concepts to Improve Healthcare Information Services
ITIL and BSM, and the adoption of BSM concepts in an IT department and a business service unit of a regional healthcare provider.
Operations Management
Three Ways Larger Monitors Can Improve Productivity
If computers are always getting faster, but people are not, how can we maximize employee productivity when it comes time to upgrade computer systems?
Best Practices for Headcount Reporting
This article explores why headcount reporting problems exist and will likely worsen, especially for multinational companies, unless improved workforce planning frameworks are implemented.
The Death of Time and Distance
This article discusses the current Supply chain management directions, strategies, and tactics, and how organizations can improve their processes.
The Last 100 Feet of the Supply Chain
Today, the battleground for maximization of supply chain performance depends largely on execution in the last 100 feet the distance between the receiving docks of a retail store and its customer checkout counters.
Organizational Design and Implementation
Authors share a procedure that frequently maximizes the effectiveness of an organizational change effort, which ultimately leads to a better organizational design.
Managing the Critical Role of the Warehouse Supervisor
This article describes the changing role of warehouse supervisors, their competencies, job requirements, and training needs, presenting five key takeaways.
Employee Incentives
An overview of how to provide your employees (and yourself) financial benefits that will be significantly paid for as a deduction on your business tax return.
The Business Impact of Change Management
Ten years of independent studies show the average rate of return on all large project implementations is negative. Why are so many companies making the same mistake?