Customer satisfaction depends heavily on clear communication. Reap the benefits and avoid the pitfalls of e-mail and videoconferencing with these suggested communication guidelines.
Tips for delegating tasks and keeping them delegated including ways to prepare yourself and your subordinates.
In downsizing, managers are urged to create a learning environment by working with their employees.
Directors must know what information is needed to govern effectively – and take responsibility for getting it.
Training should address real organizational problems and emphasize personal development.
Effective use of a citizen advisory panel requires clear objectives, high-level corporate support, broad community involvement, and good intergroup dynamics.
A group exercise reveals that the effective 21st century manager is likely to be a transformational leader.
A case study using the lens of memos, news stories, and e-mail notes to allow readers to view events at AB, Inc., as a learning tool for the art and science of management.
Activity without direction or purpose is simply motion. No more. No less. Traditional job descriptions focus on activity. It is far better to throw out your activity-based job descriptions and replace them with performance profiles that focus on results – not activity. This call for performance profiling goes out to all organizations wanting to improve … Continued