Teams Use IT to Manage Client Impressions
Customer satisfaction depends heavily on clear communication. Reap the benefits and avoid the pitfalls of e-mail and videoconferencing with these suggested communication guidelines.
Management
The Fine Art of Delegation
Tips for delegating tasks and keeping them delegated including ways to prepare yourself and your subordinates.
Downsizing with Dignity
In downsizing, managers are urged to create a learning environment by working with their employees.
What’s the Problem?
Proximal objectives can help managers clarify complex business problems.
What Directors Need to Know
Directors must know what information is needed to govern effectively – and take responsibility for getting it.
The Learning Organization in Practice
Training should address real organizational problems and emphasize personal development.
Launching an Effective Citizen Advisory Panel
Effective use of a citizen advisory panel requires clear objectives, high-level corporate support, broad community involvement, and good intergroup dynamics.
Management Skills for the 21st Century
A group exercise reveals that the effective 21st century manager is likely to be a transformational leader.
AB Corporation Case Study
A case study using the lens of memos, news stories, and e-mail notes to allow readers to view events at AB, Inc., as a learning tool for the art and science of management.
The Power of Performance Profiling
Activity without direction or purpose is simply motion. No more. No less. Traditional job descriptions focus on activity. It is far better to throw out your activity-based job descriptions and replace them with performance profiles that focus on results – not activity. This call for performance profiling goes out to all organizations wanting to improve … Continued