The deployment of AI fits into the broader umbrella of cyber risk as part of enterprise risk identification and mitigation. It is essential for AI to address ethical issues such as data bias and to ensure AI is deployed to achieve the bottom-line and top-line goals.
Information Management/Technology (IT)
Management and Cultural Implications of Customer Satisfaction Differences for Help Desks in South America
This study examines measures of customer satisfaction is six countries within South America: Argentina, Brazil, Chile, Colombia, Peru, and Venezuela over the five-year period 2013 through 2017.
Many B-schools have responded to COVID-19 by increasing their online presence as a stopgap measure in the short term and potentially a long-term solution to ongoing economic challenges. These actions may not be a complete solution to the problem.
Drawing upon recent research, this article offers practical advice on two key elements of working in virtual settings: how to create and reinforce a trustworthy identity with people who do not know you well, and how you can overcome barriers to effective collaboration with physically distant others.
In today’s economy, employee retention is the number-one issue on many HR managers’ plate. Employee turnover is costing organizations billions of dollars each year in direct replacement costs. These staggering sums represent only some 30 percent of the total costs associated with turnover.
The Digital Age has the potential to be as disruptive and transformative for us as the Industrial Revolution was for our ancestors; that disruption could threaten our capitalist system and our democracy.
Rapid technological development in AI has led to speculation of a catastrophic demise of the auditing profession. The primary weakness in this use of AI for auditing is that machines initially learn from flawed systems: humans.
To support startups and new ventures in the digital space, ICOs and STOs have the potential to streamline, decentralize, and disintermediate the capital raising process, creating advantages for both entrepreneurs and investors.
Online programs, the fastest-growing segment in management education, are illustrative of how digital technology is now being applied to deliver world-class knowhow at a time and place convenient to the student.
Critics point to significant limitations including the magnification of our cognitive biases in the algorithms that run our smart machines.
Artificial intelligence (AI) can enhance student learning outcomes for the 21st century.
The potential for anti-competitive behavior and collusion not only exists within ecosystems, but also across ecosystems and Keystone leaders, and has the potential to not only negatively impact consumers, but also many other stakeholders of these organizations.
The National Highway Traffic Safety Administration has defined five distinct levels for self-driving AVs, which range from controlling specific tasks such as parking and braking (level 1) to where the vehicle is fully autonomous with no steering wheel or other human controls (level 5).
Living in a complex world and moving into the smart machine age, the need for good leadership is even greater; spiritual leadership provides a compass to navigate through difficult decisions.
Creating a generative learning team is essential to organizational effectiveness and such a team depends on spiritual and knowledge-based resources to solve problems.