This study examines measures of customer satisfaction is six countries within South America: Argentina, Brazil, Chile, Colombia, Peru, and Venezuela over the five-year period 2013 through 2017.
Many B-schools have responded to COVID-19 by increasing their online presence as a stopgap measure in the short term and potentially a long-term solution to ongoing economic challenges. These actions may not be a complete solution to the problem.
As the role of the customer becomes more and more important to the sustainability of the firm, effective allocation of resources will provide a significant advantage to customer service organizations.
Researchers, in striving to understand rational decision making, have often attempted to capture algorithmic calculations of how decisions are made.
Artificial intelligence (AI) can enhance student learning outcomes for the 21st century.
The 12-step approach may not comprise a full financial analysis of an organization, but this approach does enable the NFM to gain quick insights into the financial performance of an organization.
A review of the interaction of finance and religion shows not only has there been a long historical relationship between them, but religion continues to influence financial decision-making.
The process used to gather information in making decisions can be as important as the decisions. Do you rely more on sophisticated analytics or intuition?
Analytics can, through the use of various Big Data-driven computer models, significantly enhance the decision-making process and, thus, hopefully performance.
Decisions involving issues of sustainability tend to include an array of objective attributes along with highly subjective value judgments. Managers must find a way to factor qualitative attributes such as environmental, social, and ethical impact into the decision-making process.
The Book Corner offers reviews by Graziadio School faculty on a variety of books on business topics.
Many factors contribute to volatile market behavior. This article explores a methodology that attempts to address these factors.
Simulation, an analytical tool from the management science field, can be of tremendous value in generating empirical evidence about auctions when actual data does not exist.
IT and quantitative analysis offer extraordinary benefits to decision-makers but complex decisions cannot always be measurable.
The measurement trap represents a false belief that we can fully understand all aspects of our business strictly through measurement.