Editorial: How AI can Help Reduce Sports Injuries
Although attendance and revenues continue to decline, the challenges associated with player injuries continue unabated.
Decision Sciences
The SECURE Act
This article summarizes how prescriptive analytics techniques are used in practice by retirees to maximize retirement portfolio longevity. The authors then contribute to this applied research by assessing how the SECURE Act affects the value of a retiree’s bequest.
Exemplary Customer Service
This case study provides a tool and methodologies used to assist public accounting firms and other financial and managerial consultants in assessing their strengths, weaknesses and GAPs for delivering quality consulting and client service that their clients seek.
Management and Cultural Implications of Customer Satisfaction Differences for Help Desks in South America
This study examines measures of customer satisfaction is six countries within South America: Argentina, Brazil, Chile, Colombia, Peru, and Venezuela over the five-year period 2013 through 2017.
Editorial: COVID-19 and the Future of Management Education
Many B-schools have responded to COVID-19 by increasing their online presence as a stopgap measure in the short term and potentially a long-term solution to ongoing economic challenges. These actions may not be a complete solution to the problem.
CSAT or CES: Does It Matter?
As the role of the customer becomes more and more important to the sustainability of the firm, effective allocation of resources will provide a significant advantage to customer service organizations.
Turning to Neuroscience to Tap into Emotions
Researchers, in striving to understand rational decision making, have often attempted to capture algorithmic calculations of how decisions are made.
EDITORIAL – Passing the Turing Test
Artificial intelligence (AI) can enhance student learning outcomes for the 21st century.
Three-Minute Financial Analysis for the Non-Financial Manager
The 12-step approach may not comprise a full financial analysis of an organization, but this approach does enable the NFM to gain quick insights into the financial performance of an organization.
How Religious Beliefs Influence Financial Decision-Making
A review of the interaction of finance and religion shows not only has there been a long historical relationship between them, but religion continues to influence financial decision-making.
Big Data Decision Making
The process used to gather information in making decisions can be as important as the decisions. Do you rely more on sophisticated analytics or intuition?
Editorial: Lightning in a Bottle!
Analytics can, through the use of various Big Data-driven computer models, significantly enhance the decision-making process and, thus, hopefully performance.
Making Decisions with Multiple Attributes: A Case in Sustainability Planning
Decisions involving issues of sustainability tend to include an array of objective attributes along with highly subjective value judgments. Managers must find a way to factor qualitative attributes such as environmental, social, and ethical impact into the decision-making process.
The Book Corner
The Book Corner offers reviews by Graziadio School faculty on a variety of books on business topics.
What to Do When Traditional Diversification Strategies Fail
Many factors contribute to volatile market behavior. This article explores a methodology that attempts to address these factors.