How to Protect Your Business From Customers
This is a guest post by Tim Berry, GBR Editorial Review Board member and President of Palo Alto Software What? You say, reading my title here. Why would I want to? Here’s a question I received in the www.bplans.com Ask the Experts forum today: My business sells window coverings and recently got taken by a … Continued
Businesses Pay for Lack of Customer Service
Nancy Dodd, MPW, MFA, is editor of the Graziadio Business Report and an adjunct professor of screenwriting. Customer service has been on my mind lately, or I should say a lack thereof. Business executives budget fortunes to figure out how to attract customers while the customers they lose out the front door go unnoticed. It … Continued
Dream to Nightmare: Who Should Pay for the Housing Disaster?
This is a guest post by Peggy Crawford, PhD, Professor of Finance, and Terry Young, PhD, Professor of Economics The housing saga continues. The hope of “owning a piece of the American dream” is becoming a nightmare for some home buyers. While optimists argue that the “worst” is over as they cling to any sign … Continued
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Ideas vs. Opportunities
This is a guest post by Tim Berry, GBR Editorial Review Board member and President of Palo Alto Software Ideas are a dime a dozen. Opportunities are much more important. An opportunity is an idea that’s passed the test of planning. It has potential. You can implement it. An opportunity has some of the following … Continued
What Price Neurotic Managers?
Managers are critical resources for national and global economic and social prosperity. They play a significant role in setting direction, executing strategies, and creating success. Their styles, along with their other competencies, impact the productivity and well-being of their employees, peers, superiors, and consequently firms. Our observations lead us to categorize four … Continued