Present age organizations face a very complex and uncertain environment. In order to remain innovative and viable in the long run, many organizations are turning to “intrapreneurship.” However, what is intrapreneurship? How different it is from entrepreneurship? What can an organization do to promote intrapreneurship? In the Graziadio Business Review article “Implementing Intrapreneurship: A Structural … Continued
Dr. Chun explains how today’s successful CIOs must not only use technology as a tool to reduce costs, but also as a means to generate revenue for the business.
Statistics on Customer Effort Score (CES) strongly suggest it has the ability to detect loyalty at the operational level.
Dr. Bill Bleuel calls trust “the holy grail of relationship management,” explaining the difference between rational and emotional trust.
Trust appears to be gaining in importance as a way of building customer relationships that transcend the multi-channel media.
Steven M. Sommer, professor of applied behavioral science, shares his “ABC model,” a three-step process for providing and receiving feedback effectively.
Now that summer is upon us, we have compiled the top five business books you should have on your 2010 summer reading list.
Can’t see the above video? Click here to watch or you can read the transcript. In this video interview, Kevin S. Groves, PhD, Assistant Professor of Organizational Theory and Management at the Graziadio School of Business and Management, discusses his research on executive development and succession planning, managerial thinking styles, social and emotional intelligence, and … Continued
This is the third of a series of four blogs devoted to the topic of customer retention. Read Part 1 and Part 2. Every customer that you keep represents at least three that you don’t have to attract. Numerous research studies indicate that the cost of acquiring a new customer usually runs from two to … Continued