Why Do Customers Misbehave?

also by Marty Abbott, DM, and Kalle Lyytinen, PhD In a recent GBR article we put forward an argument that in using a product or service consumers are afforded the opportunity to use it in ways not originally intended. We argue that customers do this for a variety of reasons, such as increasing the utility … Continued

How Are Industries Mismanaging the Future?

In this video, John Mooney, PhD, Associate Dean of Academic Programs and Associate Professor of Information Systems, interviews Chuck Morrissey, PhD, Associate Professor of Strategy on “managing what’s next,” a theme he’s developed over his more than 50 years in management, as an entrepreneur, and as an educator.

New or Different?

During a recent talk to a group of small business owners on the practice of innovation, someone asked this interesting question: “Which is better: new or different?” The question gave me pause—first, because we tend to think of the two terms as almost the same thing, and second, because I had never actually considered forcing … Continued

What’s on Your NOT-To-Do List?

Can’t see the above video? Click here to watch or you can read the transcript. In this video interview, Matthew May, supporting faculty at the Graziadio School of Business and Management, and author of the recently released book, In Pursuit of Elegance:Why the Best Ideas Have Something Missing, discusses the four principles of elegance: symmetry, … Continued

Ideas vs. Opportunities

This is a guest post by Tim Berry, GBR Editorial Review Board member and President of Palo Alto Software Ideas are a dime a dozen. Opportunities are much more important. An opportunity is an idea that’s passed the test of planning. It has potential. You can implement it. An opportunity has some of the following … Continued