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New Issue of the Graziadio Business Review Posted

Welcome to a new issue of the Graziadio Business Review. This issue includes a variety of articles written by knowledgeable authors that we believe you will find informative, insightful, and engaging. Hiring Disabled Workers Bringing the Whole Community into the Workforce By MICHAEL CAFFERKY, DBA MDIV One of our most underserved and underutilized groups is the … Continued

GBR Poll: The Economy and Workplace Productivity

The GBR Blog wants to know: [poll id=”3″] What’s going on at your work? Tell us in the comments. UPDATE: This poll was closed on March 30, 2009. Read our analysis of the poll and get “5 Tips to Boost Workplace Happiness During these Tough Times,” by Charles Kerns, PhD, Associate Professor of Applied Behavioral … Continued

Retaining Customers Part II: The Flight of the “Service Zombies”

This is the second of a series of four blogs devoted to the topic of customer retention. To read Part 1, click here. Employees get excited when management demonstrates a serious commitment to listening to customers and staff’s suggestions for serving them. Building customer loyalty is everyone’s responsibility and everyone’s input is critical. Sharing information … Continued