Customer service may be one of the most important forces that drives customer TO YOUR STORE. Some proof can be found in the results of this survey.
Tag: customer satisfaction
Statistics continue to demonstrate that companies that pay attention to customer satisfaction increase their sales more than other companies.
This is the first of a four-piece series devoted to the topic of customer retention. Here, I will talk about retention, what it is, and why it drives successful business operations. The three subsequent blogs will present a conceptual framework for issues, rationale, cost models, and examples for use in developing and maintaining a loyal … Continued