The ABC model offers a three-step process for providing and receiving feedback effectively.
Steven M. Sommer, PhD
Steven M. Sommer, PhD, is currently a professor of management in the Graziadio School of Business and Management, having previously spent many years at the University of Nebraska. His research focuses on how and where individuals collect and process information used to evaluate their behavior and performance. He has widely consulted on team-building and conflict-resolution matters, including serving as a State Farm Regional Consultant, on the Nebraska Governor’s Task Force on Diversity, and on the U.S. AID transformation program in Albania. He serves on the editorial board of Organizational Dynamics and is a past president of the Western Academy of Management.