Utilizing Business Service Management Concepts to Improve Healthcare Information Services
ITIL and BSM, and the adoption of BSM concepts in an IT department and a business service unit of a regional healthcare provider.
Bryan Reinicke, PhD
Bryan Reinicke, PhD, is an assistant professor of information systems at the University of North Carolina Wilmington. He obtained his doctorate at Indiana University. Previously, he worked for Accenture in several different roles on enterprise systems implementations for clients in a variety of industries. His research focuses on systems design and implementation and the IS challenges following acquisitions.
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