ITIL and BSM, and the adoption of BSM concepts in an IT department and a business service unit of a regional healthcare provider.
Thomas Janicki, PhD
Thomas Janicki, PhD, is an associate professor of information systems at the University of North Carolina Wilmington. He obtained his doctorate at Kent State University. Previously he worked for PPG Industries and several management consultant firms where he specialized in strategic planning. Janicki is the president of the Education Special Interest Group for the Association of Information Technology Professionals, an international organization dedicated to ensuring that IS curriculums stay relevant to industry.