ITIL and BSM, and the adoption of BSM concepts in an IT department and a business service unit of a regional healthcare provider.
Matthew Hernandez, MS
Matthew Hernandez, MS, is currently employed in the healthcare industry where he has worked for the past six years. He received his master’s degree in computer science and information systems from the University of North Carolina Wilmington in 2009, where he also obtained a BS degree in 2004. His day-to-day tasks include project management, systems architecture, strategic infrastructure planning, IT, and BSM.