This case study provides a tool and methodologies used to assist public accounting firms and other financial and managerial consultants in assessing their strengths, weaknesses and GAPs for delivering quality consulting and client service that their clients seek.
Mary Kay Copeland, PhD, MBA, CPA
Dr. Mary Kay Copeland is a CPA with a professional and academic background in Accounting, Finance, Leadership and Strategy. Author of numerous text and articles, she has published articles in Research on Professional Responsibility and Ethics in Accounting, Journal of Information Systems in the Service Sector, International Journal of Leadership Studies, Journal of Leadership, Accountability and Ethics, The CPA Journal, The MBA Review and The HR Review. Dr. Copeland serves as a Professor of Accounting and Information Systems and Chair of the Master in Accountancy Program at Palm Beach Atlantic University. She holds a PhD in Entrepreneurial Leadership from Regent University and a BS/MBA in Accounting from the University of Buffalo.