Junior was a man devoted to Pepperdine, his students, and his colleagues and was a stalwart member on many committees, always looking for how to best serve the Pepperdine Graziadio Business School and the University.
The COVID-19 crisis is one event that has intensified the need for urgent action by developing countries to utilize technologies like AI to drive economic growth.
The pandemic has clearly proven that the rational decision-making model, business schools’ ideal and its theoretical definition of how decisions should be made, is not valid under conditions of VUCA.
The focus of this article is on the importance of leaders understanding their own moral identities and using that knowledge to increase followers’ commitment to their organizations.
Although it appears that the pandemic caused the disruption, when examining each disrupted supply chain carefully, it instead exposed the excessive risk of each supply chain.
Management and Cultural Implications of Customer Satisfaction Differences for Help Desks in South America
This study examines measures of customer satisfaction is six countries within South America: Argentina, Brazil, Chile, Colombia, Peru, and Venezuela over the five-year period 2013 through 2017.
As the role of the customer becomes more and more important to the sustainability of the firm, effective allocation of resources will provide a significant advantage to customer service organizations.