The notion of a virtuous organization is the result of an evolving, but grounded, field of study in leadership and management that is a mash-up of ethics theory.
Using the 2008 recession, we will look at how leaders have handled economic, environmental, and organizational responsibility and sustainability during chaos.
John C. Waddell shepherded Arrow Electronics through a major crisis after the tragic loss of the company’s top executives…lessons in leadership, strategy, and HR.
This study examines measures of customer satisfaction is six countries within South America: Argentina, Brazil, Chile, Colombia, Peru, and Venezuela over the five-year period 2013 through 2017.
As the role of the customer becomes more and more important to the sustainability of the firm, effective allocation of resources will provide a significant advantage to customer service organizations.