Women make up half the workforce in nearly every country, still, labor shortages call for increased participation of women workers at all levels of the organization.
After decades of globalization and intensifying competition, the market for talent has replaced loyalty as the factor shaping the relationship of employers/employees.
Spiritual wisdom like mindfulness coexists in unconventional ways with traditional business models resulting in positive outcomes for the organization.
Management and Cultural Implications of Customer Satisfaction Differences for Help Desks in South America
This study examines measures of customer satisfaction is six countries within South America: Argentina, Brazil, Chile, Colombia, Peru, and Venezuela over the five-year period 2013 through 2017.
As the role of the customer becomes more and more important to the sustainability of the firm, effective allocation of resources will provide a significant advantage to customer service organizations.