Creating Advocates: A Values-Oriented Approach to Developing Brand Loyalty
A maniacal dedication to authentic purpose is what separates the strong from the weak in the competitive brand landscape.
Marketing Archives
The Charisma of Twitter
Twitter is a form of electronic charisma that can attract or repel followers. This article explores the uses and limitations of Twitter and analyzes its success based on the definition of charisma.
2010 Student Paper Winner: Using Social Media to Grow Your Business
Businesses can best benefit from social media by having a good overall strategy and knowing how to listen, participate, and measure results.
How Coach, H-P, Zara, and Ford Profited from a Comprehensive Application of Market Orientation
An integration of management and marketing approaches to market orientation is necessary to gain its full benefits, as evidenced by the success of Coach, H-P, Zara, and Ford.
Believe It: Complaints Are Gifts
Complaining customers give businesses a key opportunity to uncover problems and venture into new markets, as complaints are one of the least expensive market research tools around.
Do Not Call!*
New do-not-call regulations make telemarketing more difficult and less profitable for businesses, but permission-based direct marketing is an effective tool.
Waiting Games People Play
Distraction, information, and compensation are common strategies that may mollify waiting customers.
The Death of the Sales Force
The traditional institutional sales representative is becoming a casualty to the move to electronic E2B supply chain management.
Serving Each Other on the Inside
To improve internal customer service, managers need to measure, give feedback, and continuously improve upon how employees serve each other.
Will Marketers Survive the Information Age?
In trust-based relationships, customers may share ways in which we can better serve them.
