Posts Tagged ‘Management’

This Collection of Tools Will Improve Your Business Writing Skills

Writing for business is a specific skill that needs to be honed over the course of your career. Many people think they don’t need to develop their skills, as they already have enough skill to get by day to day, but developing those skills pays dividends. Here are the best online tools that you can […]

August 26th, 2016 - By


Implementing Intrapreneurship: A Structural and Cultural Approach

Present age organizations face a very complex and uncertain environment. In order to remain innovative and viable in the long run, many organizations are turning to “intrapreneurship.” However, what is intrapreneurship? How different it is from entrepreneurship? What can an organization do to promote intrapreneurship? In the Graziadio Business Review article “Implementing Intrapreneurship: A Structural […]

November 26th, 2012 - By


Six Trends CIOs Must Track and Leverage

Dr. Chun explains how today’s successful CIOs must not only use technology as a tool to reduce costs, but also as a means to generate revenue for the business.

March 28th, 2012 - By


A Different Measure for Loyalty

Statistics on Customer Effort Score (CES) strongly suggest it has the ability to detect loyalty at the operational level.

August 17th, 2011 - By


Rational and Emotional Trust

Dr. Bill Bleuel calls trust “the holy grail of relationship management,” explaining the difference between rational and emotional trust.

July 19th, 2011 - By


More About Trust

Trust appears to be gaining in importance as a way of building customer relationships that transcend the multi-channel media.

July 7th, 2011 - By


A Quick Tip on Giving Effective Feedback by Steven M. Sommer

Steven M. Sommer, professor of applied behavioral science, shares his “ABC model,” a three-step process for providing and receiving feedback effectively.

April 14th, 2011 - By


Top 5 Business Books for the Beach Chair

Now that summer is upon us, we have compiled the top five business books you should have on your 2010 summer reading list.

June 22nd, 2010 - By


Values-Centered Leaders More Successful in the Long Term

Can’t see the above video? Click here to watch or you can read the transcript. In this video interview, Kevin S. Groves, PhD, Assistant Professor of Organizational Theory and Management at the Graziadio School of Business and Management, discusses his research on executive development and succession planning, managerial thinking styles, social and emotional intelligence, and […]

July 21st, 2009 - By


Retaining Customers Part III: Invest to Prevent Customer Defections

This is the third of a series of four blogs devoted to the topic of customer retention. Read Part 1 and Part 2. Every customer that you keep represents at least three that you don’t have to attract. Numerous research studies indicate that the cost of acquiring a new customer usually runs from two to […]

June 9th, 2008 - By