Graziadio Business Report Blog

Can’t see the video above? Click here to watch or you can read the transcript.

In this video interview, Kurt K. Motamedi, PhD, Professor of Strategy and Leadership at the Graziadio School of Business and Management, discusses strategy, strategy execution, leadership styles (including neurotic managers and their impact), keeping employees motivated, and the shift away from economic opportunism occurring in the U.S. and worldwide. Continue reading ‘The Art of Strategy During a Recession’

The results of the first GBR poll on the economy and workplace productivity are in!

• The majority of participants said their workplace has been affected in some way by the stress of the down economy
• 56% say that people are working harder to keep their jobs
• 15% say that people are too obsessed with what’s going on to focus on their work

The GBR Blog asked Charles D. Kerns, PhD, Associate Professor of Applied Behavioral Science, at the Graziadio School of Business and Management, to comment on the results and offer some practical advice on coping with workplace stress. He wrote:

Continue reading ‘5 Tips to Boost Workplace Happiness During these Tough Times’

The GBR Blog wants to know:

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What’s going on at your work? Tell us in the comments.

UPDATE: This poll was closed on March 30, 2009. Read our analysis of the poll and get “5 Tips to Boost Workplace Happiness During these Tough Times,” by Charles Kerns, PhD, Associate Professor of Applied Behavioral Science.

This is the second of a series of four blogs devoted to the topic of customer retention. To read Part 1, click here.

Employees get excited when management demonstrates a serious commitment to listening to customers and staff’s suggestions for serving them. Building customer loyalty is everyone’s responsibility and everyone’s input is critical. Sharing information is as critical as collecting it: Empowered employees delight in delivering superior personalized service.

Author Peter Drucker points out that, “When people are held responsible, they act responsibly.”

How can you hire terrific, responsible employees?

• Articulate clearly your company values.
• Identify the aspects of a customer service attitude you desire.
• Interview and screen to elicit information about alignment of the person’s philosophical attitudes, principles, values and behaviors with your priorities. Look for employees who like to deal with people.
• Train employees about your corporate philosophy, product knowledge and productivity skills. Continue reading ‘Retaining Customers Part II: The Flight of the “Service Zombies”’