“Undercover Boss” – A Social Makeover for Corporate Executives?
GBR Academic Editor Nancy Dodd discusses the hit reality show “Undercover Boss” and its implications for social change in C-level leadership.
Author Archive
Three Ideas for Taming the Whirlwind
I’m continually looking for ways to organize ideas, work, and activities, plus figure out how to prioritize and piece it all together. We all need a system that keeps us on top, rather than drowning in unfinished projects and lost to-do lists or sublimating what we really care about doing far beneath what has to get done.
5 Simple Rules for Better Email Business Communication
I have been teaching with Frances Grimes in the Management Communications program here at Graziadio this fall and so business communication is on my mind. Face-to-face business communication is difficult—attempting to read body language, facial expressions, and gestures (although some gestures speak for themselves), can be a challenge. Not to mention cultural differences that can [...]
Businesses Pay for Lack of Customer Service
Nancy Dodd, MPW, MFA, is editor of the Graziadio Business Report and an adjunct professor of screenwriting. Customer service has been on my mind lately, or I should say a lack thereof. Business executives budget fortunes to figure out how to attract customers while the customers they lose out the front door go unnoticed. It [...]
Bring Happiness to Work!
This is a guest post by Charles D. Kerns, PhD, Associate Professor of Applied Behavioral Science If an organization does not perform and sustain performance it will decline over time and perhaps die. To sustain performance, a sufficient level of happiness needs to be introduced to an organization. Performance and happiness partner to help assure [...]
