Comments on: Retaining Customers Part III: Invest to Prevent Customer Defections

By: greenville sc bankruptcy lawyer

greenville sc bankruptcy lawyer — Sat, 05 Jun 2010 18:12:28 +0000

Thank you for sharing this fine article. Very inspiring! (as always, btw)

By: Treat Your Customers Like Royalty to Reap the Benefits of Their Loyalty « B2B Fishbowl

Tue, 04 Aug 2009 22:11:44 +0000

[...] Their Loyalty By Tena Hartwig August 4th, 2009 On average, the cost of finding a new customer is five to six times more expensive than keeping a current one. So, what can a company do to ensure that their best customers stick [...]

By: Referrals >> Referral Marketing

Referrals >> Referral Marketing — Fri, 02 Jan 2009 20:50:37 +0000

Good points here. Also, testing for value-reinforcement is an important issue. Business need to do a better job effectively measuring whether a client/customer is finding value in the relationship. It’s important to discuss whether “value-delivered” (by me as a biz) equates to value-received (by you) in the customer’s mind.

By: Graziadio Business Report Blog » Retaining Customers Part IV: Parting Comments

Tue, 17 Jun 2008 16:15:37 +0000

[...] This is the last of a series of four blogs devoted to the topic of customer retention. Read Part 1, Part 2 and Part 3. [...]

By: Mechanic

Mechanic — Tue, 17 Jun 2008 14:22:43 +0000

I agree with Ginger. It is the small things that can make the biggest difference when it comes to Customer Service and which will have the largest impact on retention.

By: Ginger Johnson

Ginger Johnson — Mon, 09 Jun 2008 20:35:07 +0000

Here, here! Good, true Customer Service and therefore the Customer experience, is easy to perform well. A the same time it’s also easy to really muckup. Pay attention (fits everyone’s budget), stay attentive and you’ll reap the rewards. ginger

By: Jason Whitmen

Jason Whitmen — Mon, 09 Jun 2008 14:44:41 +0000

I’ve been reading along for a while now. I just wanted to drop you a comment to say keep up the good work.