Maximize business achievement

Put P.R.I.D.E. in your people's stride

Charles D. Kerns, PhD, MBA

Cultivating the customer asset

Improve service by recognizing different stages of customer development

William Bleuel, PhD

Knowledge is Power...

But knowledge management requires organizational change

Lindsley G. Boiney, PhD

Defamation vs. negligent referral

A policy of giving only basic employee references may lead to liability

Linnea B. McCord, JD, MBA

E-Commerce & Taxation

Three options offered for gathering billions in tax revenues from Internet sales

Philip Romero, and James Wilburn, PhD

Preserving family & business assets

An overlooked step in the business of life

William G. Larson, JD

Editor's Note: Happy Birthday to us!

W. Scott Sherman, PhD

Conversation with Wayne "Buz" Knyal

CEO and President of Franchise Mortgage Acceptance Company

Steven R. Ferraro, PhD, and Darrol J. Stanley, DBA